Sriana Smartserve OPC Pvt. Ltd. is committed to protecting the privacy and security of the personal information shared by our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our loan assistance services. By accessing our website or submitting your information, you agree to the terms of this Privacy Policy.

Information We Collect

When you use our website or submit an inquiry, we may collect personal information such as your name, mobile number, email address, residential address, date of birth, employment details, business information, income details, identification documents, and any other information required to assess your loan requirements. In order to enhance our services and the functionality of our website, we may additionally gather technical data such as your IP address, browser type, device details, operating system, pages viewed, cookies, and other usage information.

How We Use Your Information

The information collected is used to understand your financial requirements, process your loan inquiry, connect you with suitable banks, NBFCs, or financial institutions, verify your eligibility, respond to your requests, improve our website and services, provide customer support, comply with legal and regulatory obligations, and communicate important updates regarding our services. We may also use your information to inform you about products or services that may be relevant to your interests, where permitted by applicable law.

Disclosure of Information

Sriana Smartserve OPC Pvt. Ltd. is not a bank nor a lending organization. We act as a loan assistance and facilitation service by helping customers explore financial products offered by our lending partners. To process your inquiry, your information may be shared with partner banks, NBFCs, financial institutions, service providers, credit assessment agencies, or regulatory authorities whenever required by law. Loan approval, interest rates, documentation requirements, and disbursement decisions are solely determined by the respective lender. Submission of your information does not guarantee loan approval.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, improve website functionality, analyze visitor interactions, and support the performance of our online services. Cookies are small text files stored on your device by your web browser that help us recognize your preferences and provide a more personalized experience. You can disable cookies in your browser settings; however, doing so may limit the functionality of certain features or services on our website.

Data Security

Sriana Smartserve OPC Pvt. Ltd. is dedicated to safeguarding your personal data using the proper technical, administrative, and physical security methods. We take reasonable steps to safeguard the information you provide against unauthorized access, misuse, alteration, disclosure, or destruction.

Our security measures include:

• Using Secure Sockets Layer (SSL) encryption to protect data transmitted through our website.
• Restricting access to personal information to authorized employees and service providers who require it to perform their duties.
• Requiring employees and third-party partners to comply with strict confidentiality and data protection obligations.
• Regularly reviewing and updating our security systems, policies, and procedures to address emerging security risks.
• Implementing appropriate technical and organizational safeguards to maintain the confidentiality, integrity, and availability of personal information.
• Monitoring our systems to help prevent unauthorized access, data breaches, and other security incidents.
• Reviewing our data collection, storage, and processing practices to ensure compliance with applicable laws and regulations.
• Sharing personal information only when necessary and only with authorized partners or regulatory authorities as required by law.
• Protecting Aadhaar and other sensitive identification information in accordance with applicable legal and regulatory requirements.
• Retaining personal information only for as long as necessary to fulfill business, legal, or regulatory obligations.

Third-Party Websites

Our website may contain links to third-party websites operated by banks, NBFCs, or other organizations. We are not responsible for the privacy practices, security, or content of these external websites. Before giving personal information to any third-party website, we advise users to read their privacy policies.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or business practices. Any revisions will be posted on this page with the updated Effective Date. You agree to the updated Privacy Policy if you continue to use our website after these modifications.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact Sriana Smartserve OPC Pvt. Ltd. through the contact details provided on our website. We will make reasonable efforts to address your queries promptly and in accordance with applicable laws.